Support
We’re here to help.
Questions about a ticket, an order or an event? Reach our team the way that’s easiest for you — we usually reply within a few hours.
Frequently asked
- How do I receive my ticket?
- Once your order is confirmed, your ticket is delivered to you on your phone. Bring it to the event for scanning at the gate.
- Which payment methods can I use?
- Primota supports mobile money (MTN and Airtel) and card payments. All prices are shown in Ugandan shillings.
- Can I get a refund?
- Refund eligibility depends on the organiser's policy for each event. Contact us and we'll help you sort it out.
- I run events — how do I list on Primota?
- Head to our corporate page and talk to our team, or reach out on WhatsApp. We'll help you get your event live.